FREQUENTLY ASKED QUESTIONS


You are in category: .Booking Information

1. How can I pay for my flight or holiday?
2. What is an e-ticket ?
3. Taxes & Supplements
4. What are the ATOL and Airline Failure charges that are added to my booking ?


1. How can I pay for my flight or holiday?

 

Cash

We accept cash in our shop. Please do not post cash to us !

 

Cheque

We accept personal cheques but require 10 working days for the cheque to clear before we can issue or release your travel documents.

 

Building Society Cheque

We accept most Building Society Cheques. We will issue your travel documents on receipt of a Building Society cheque. No clearance is required.

 

Credit & Debit Cards

We accept the following cards


Mastercard/Visa

 

However the following Fees apply :

Amex :3%

Mastercard :2%

Visa :2%

Debit Cards : No Charge

 

 

 

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2. What is an e-ticket ?

Quite simply, it is an electronic ticket. The majority of airlines worldwide offer e-tickets. One of the major benefits an e-ticket offers is that it does not require a paper ticket/record as confirmation of your flight. Your travel confirmation is held in the airline's computerized ticketing system and you are issued with a reference number.

 

An e-ticket offers the following advantages:

You need not carry a paper ticket while traveling and hence there is no fear of losing or forgetting it

You do not have to wait for your ticket to arrive by post

You can check in online and use the self service check in machines, offered by most major airlines, avoiding long queues at manual check in desks

 

With your e-ticket reference number you can print your boarding pass and track your air miles (if applicable) either online or by using these automated machines

 

To use this service you will need of the following means of identification:
The credit card used to purchase your tickets
Traveller loyalty card (to check airmiles)
An e-ticket receipt

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3. Taxes & Supplements

Airlines are constantly changing their taxes and adding fuel surcharges.

The only way to guarantee the price of your ticket is to pay in full at the time of booking.

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4. What are the ATOL and Airline Failure charges that are added to my booking ?

 

The ATOL charge is a requirement by the Civil Aviation Authority

 

The current charge, as of 01/01/2011, is £2.50 for each passenger.

 

This money goes into a fund that reimburses holiday makers when travel firms go bankrupt.

 

Ailine Failure Insurance is an insurance premium that insures you against your airline going bust.  If your Airline goes bust you get back all the whole price of the ticket.

 

Please note, if you book directly with an airline you don't have to pay these fees, but if they go out of business you will lose all the money you paid.

 

If you book with Sackville Travel, you' can be sure of peace of mind. 

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