FAQs

Cash

We accept cash in our shop. Please do not post cash to us!

Cheque

We accept personal cheques but require 10 working days for the cheque to clear before we can issue or release your travel documents.

Building Society Cheque

We accept most Building Society cheques. We will issue your travel documents on receipt of a Building Society cheque. No clearance is required.

Credit & Debit Cards

We accept payment by Mastercard and Visa.

We do not accept American Express or Diners Club cards.

Quite simply, it is an electronic ticket. The majority of airlines worldwide offer e-tickets. One of the major benefits an e-ticket offers is that it does not require a paper ticket/record as confirmation of your flight. Your travel confirmation is held in the airline’s computerized ticketing system and you are issued with a reference number.

An e-ticket offers the following advantages:

You need not carry a paper ticket while traveling and hence there is no fear of losing or forgetting it

You do not have to wait for your ticket to arrive by post

You can check in online and use the self service check in machines, offered by most major airlines, avoiding long queues at manual check in desks

With your e-ticket reference number you can print your boarding pass and track your air miles (if applicable) either online or by using the automated machines.

To use this service you will need of the following means of identification:
The credit card used to purchase your tickets
Traveller loyalty card (to check airmiles)
An e-ticket receipt

Airlines are constantly changing their taxes and adding fuel surcharges.

The only way to guarantee the price of your ticket is to pay in full at the time of booking.

The ATOL charge is a requirement by the Civil Aviation Authority

The current charge, as of 01/01/2011, is £2.50 for each passenger.

This money goes into a fund that reimburses holiday makers when travel firms go bankrupt.

Airline Failure Insurance is an insurance premium that insures you against your airline going bust. If your Airline goes bust you get back all the whole price of the ticket.

Please note, if you book directly with an airline you don’t have to pay these fees, but if they go out of business you will lose all the money you paid.

If you book with Sackville Travel, you’ can be sure of peace of mind.

UK
Reservations +44 (0) 844 874 7747
Flight Information +44 (0) 844 209 7770

CARIBBEAN

Reservations 1 800 744 7477
Flight Information 1 800 744 7477
OR

Barbados office 1 246 228 4886

USA
Reservations/Flight Information 1 800 821 5438

AFRICA

Ghana

Reservations +233 302 215 215
Flight Information +233 302 215 215

Nigeria

Reservations (Lagos) +234 (1) 4612747

UK
Reservations +44 (0) 844 874 7747
Flight Information +44 (0) 844 209 7770

CARIBBEAN

Reservations 1 800 744 7477
Flight Information 1 800 744 7477
OR

Barbados office 1 246 228 4886

USA
Reservations/Flight Information 1 800 821 5438

AFRICA

Ghana

Reservations +233 302 215 215
Flight Information +233 302 215 215

Kenya

Reservations +254 20 278 9100 or +254 20 278 9110/1/2/3/4/6

Nigeria

Reservations (Lagos) +234 (1) 4612747

CHECKED BAGGAGE

British Airways Economy (World Traveller)

(for Adults & Children 2 and over)

1 Bag  (max. weight – 23kg)

If you want to take up to 32kg there is a £40 Supplement

An extra bag will cost £65 (online advance charge is £55)

NOTE: For bookings made from 01 February 2011, customers travelling on a full-fare ticket in World Traveller (Y class) have a free allowance of 2 bags

British Airways Premium Economy (World Traveller Plus)  (for Adults & Children 2 and over)

2 Bags 23kg max in each one

If you want to take up to 32kg there is a £40 Supplement per bag

An extra bag will cost £140 (online advance charge is £120)

Infants Allowances

One bag plus one fully-collapsible pushchair (stroller) and one car seat.
You cannot pay to take extra bags for an infant

HAND BAGGAGE

ALL CLASSES

You are allowed one piece of hand baggage plus a laptop or handbag

You can read about baggage allowance for other classes and get full details of British Airways checked and hand baggage allowance policies here

CHECKED BAGGAGE
 

Virgin Atlantic Economy
(for Adults & Children 2 and over)

1 Bag (max. weight – 23kg)

Virgin Atlantic Premium Economy

(for Adults & Children 2 and over)

2 Bags 23kg max in each on

Infants Allowances
One bag plus one fully-collapsible pushchair (stroller) and one car seat.
You cannot pay to take extra bags for an infant

Excess Baggage

Please visit http://www.virgin-atlantic.com/gb/en/travel-information/baggage/additional-baggage.html For Virgin Atlantic’s excess baggage charges

Hand Baggage

Economy and Premium Economy passengers may take 1 piece of hand baggage on board.

You can read about baggage allowance for other classes and get full details of Virgin Atlantic checked and hand baggage allowance policies here

Yes we do.

Our ATOL Number is 3347

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.  For more information please go to www.atol.org.uk/

The terminal you are leaving from will be on your booking confirmation. You can also check online at:

Gatwick Terminal Finder

Heathrow Terminal Finder

We can only advise on the requirements for British passport holders. For British passports endorsed in any way please contact the United Kingdom Identity and Passport Service.

You should ensure that you have a valid ten-year passport as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK.

For more information visit the United Kingdom Identity and passport service here

Yes, in line with standard international practice and as a precaution against child abduction, children must now have their own passports to travel abroad.
A child passport is valid for five years. When it runs out you can renew it for another five years.

More information can be found here 

British passport holders must have an Electronic System Travel Authorisation (ESTA) to allow you to travel under the Visa Waiver Programme

You can find details of the ESTA system here

The US government requires us to collect Advance Passenger Information from all passengers before travel.

You must supply the following minimum information at least 72 hours before your flight’s scheduled departure, or you can do it at the time of booking:

Minimum information

• Given names (as they appear on the passport)
• Last name (as it appears on the passport)
• Gender
• Date of birth

British passport holders must have an Electronic System Travel Authorisation (ESTA) to allow you to travel under the Visa Waiver Programme. Other passport holders may require a visa.

You can find details of the ESTA system here

The US government requires us to collect Advance Passenger Information from all passengers before travel.

You must supply the following minimum information at least 72 hours before your flight’s scheduled departure:

Minimum information

• Given names (as they appear on the passport)
• Last name (as it appears on the passport)
• Gender
• Date of birth

British passport holders must have an Electronic Travel Authorisation (ETA) to travel to Canada.

You can find details of the ETA  here

We highly recommend travel insurance.

The primary benefit of travel insurance is the knowledge that should something go wrong while you are abroad, you won’t be responsible for finding the money to put it right, at a time when you are already stressed out.

You don’t have to take our Insurance, but do check your existing policies. We hear of people all the time who believed they were insured by their Banks / Credit Cards only to find the cover was not what they were expecting.

If you take out our Travel Insurance you have 14 days in which to change your mind (that’s presuming you haven’t travelled already).

Whatever your choice of Travel Insurance……Always read the provision of cover and the small print!

Call our experienced consultants for a quote on 020 7326 7676.

Sackville Travel as well as Travel & General Insurance Services Ltd are regulated by the FSA for the sale of Travel Insurance.