We are a busy south London travel agent/ tour operator specialising in Caribbean destinations looking for a fare & flight manager to work in a small team. Sackville Travel is a well established agency having been established for over 45 years serving the surrounding community and beyond. We are an award winning agency selling flights and tailor made holidays to the direct public as well as other travel agents. With our direct contracts and special fares we are the number one choice for our customers
Job role:
  • Loading and distribution of fares through Amadeus GDS
  • Raising queries with airlines regarding fares, refunds and conditions where required
  • Quality checking new flight reservations as they appear on the Ticketing Queue, identifying any errors made at the time of booking
  • Producing and quality checking clients final itinerary documents
  • Issuing tickets through Amadeus & processing within Dolphin back office system, making sure all names and flights are held accurately and that all fare rules have been met
  • Ticketing reservations to meet the needs of the customer
  • Ability to prioritise reissues, refunds, upgrades, and other associated ticketing work, ensuring all queries are dealt with correctly
  • Issuing contracted fares in Amadeus making sure all names and flights are held accurately and that all fare rules have been met
  • Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
  • Reading, understanding and applying fare rules as per airline contracts . Understanding the terminology associated with the rules and fare notes
  • Managing the queues, understanding the actions required and clearly communicating the message in a timely manner meeting any deadlines set by the airlines
  • Able to advise and support others in the team with ticketing & fare queries as required

About you

You are highly organised, have a strong attention to detail with previous travel industry and GDS experience.

Additional experience required:

  • Amadeus ticketing experience
  • Proven ability to meet deadlines and manage time effectively
  • Very good communicator at all levels within a business
  • Flexible and willing to turn hand to any reasonable task
  • Strong team player who is comfortable working independently
  • Ability to work under pressure
  • Ability to multi -task
  • Ability to communicate clearly on writing and verbally with customers, staff and agents,

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