Our thoughts and prayers are with the Jamaican community as they come together to recover and rebuild in the aftermath of Hurricane Melissa. We are saddened and understand this has been a deeply challenging time for residents and travellers alike. Sackville Travel is closely monitoring the situation and working with our airline partners to assist customers affected by recent disruptions.
Flight Operations
- Norman Manley International Airport in Kingston is open, and British Airways have resumed operations.
- Sangster International Airport (Montego Bay) is expected to reopen for limited commercial flights.
- Virgin Atlantic are operating several flights in and out of Montego Bay airport which may not appear on their schedule.
Virgin Atlantic Flights:
If you are in Jamaica and unable to return to the UK because your Virgin Atlantic flight was cancelled, we are directing you to complete the Virgin Atlantic away from home form. This will ensure that the airline is able to contact you and rebook you on the next available flight.
Please copy and paste this link into your browser & complete the necessary information:
https://help.virginatlantic.com/gb/en/contact-forms.html?webform=away-from-home
What you should do if your flight was cancelled:
- Contact the travel agent to confirm a reservation on the next available flight.
- Check your email for updates from the airline or travel provider
- Contact the airline to confirm a reservation on the next available flight.
What should you do if you have a flight reservation for departure from 01 November onwards:
- In the first instance contact your travel agent to check your flight schedule
- Check your emails for notifications of changes to your reservation
- Check on the airline website for departure times and updates to your flight schedule
What should you do if you are booked to travel from 01 November 2025 & no longer want to travel?
- In the first instance, contact your travel agent to discuss the terms and conditions to make changes to your flight reservation. Contact must be made within our opening hours before your date of departure.
⚠️ IMPORTANT NOTICE
If you are currently in the UK and hold a confirmed ticket to fly to Jamaica, please note the following:
Sackville Travel strongly advises all passengers to contact your travel agent or airline before your intended travel date to discuss or make any necessary changes to your flight.
Failure to make contact prior to your departure date will result in your ticket becoming non-refundable and non-changeable.
Please ensure that all contact is made within our opening hours
Mon – Fri 0930-1730 & Sat 0930 – 1500
Please note that Sackville Travel have access to flight bookings made directly with our agency and are unable to access bookings made with other agents.
Our priority remains the safety and well-being of our clients and the wider Caribbean community. We thank you for your patience and understanding during this time.
At Sackville Travel, our connection to Jamaica runs deep — through our clients, partners, staff and friends who call the island home. We stand in solidarity with them during this challenging time and invite our wider community to join us in offering support. We are working with the following external partners.
How You Can Help
JN Bank (Jamaica National Bank), has launched relief efforts to support those impacted. They are currently collecting donations of essential items (non-perishable foods, toiletries, nappies, personal hygiene products, battery-powered lights, tarpaulins etc), which can be dropped off at the following
JN Money London locations:
- Tottenham – 550-552 High Road, London N17 9SY
- Elephant Park – 135 Walworth Road, London SE17 1RW
- Brixton – 389-391 Brixton Road, London SW9 7DE
- JN Bank Brixton – 410 Brixton Road, London SW9 7AW
Rest of the UK
- Manchester – 112 Hulme High Street, M15 5JP
- Birmingham (Handsworth) – 311A Soho Road, B21 9SD
- Birmingham (Perry Barr) – One Stop Shopping Centre, Unit 1, B42 1AA
For more information about item donations, please visit
isupportjamaica.com or contact ISupportJamaica@janouk.com.
If you would prefer to make a financial contribution, donations can also be made through the Government of Jamaica’s official relief page: https://www.supportjamaica.gov.jm
In moments like these, compassion and collective action can bring real hope.
Thank you for any support you are able to give.