- Payment
To confirm a booking, we require a non-refundable deposit of £100 unless otherwise stated at the time of booking. The due date for the outstanding balance will be shown on your receipt or confirmation invoice. It is important you make a note of this date as we do not normally send reminders. Failure to pay your balance by the due date may result in your booking being cancelled. All deposits are non-refundable.
Payment of your deposit creates a binding contract with Sackville Travel Services Ltd and consequently you are bound by the following terms and conditions. This contract is governed by English law under the jurisdiction of the English Courts.
Personal/Company Cheques: – Cheques must be made payable to Sackville Travel. Please note that we need to allow 10 working days for the cheque to clear. Should the cheque be returned for any reason, we will levy a £15 charge on your booking.
Cash – We do accept cash. However, we strongly advise not to post cash to us.
Debit & Credit Cards – We accept payment by Mastercard and Visa.
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We do not accept American Express or Diners Club cards.
We do not accept debit or credit card payments from any third parties or cards registered overseas unless the transaction is by chip & PIN in one of our retail premises.
Bank Payments – You may pay money directly into our account at a Lloyds Bank or transfer the money electronically. Please contact our staff for further details.
Late Payment
Please contact us if you are unable to pay for your booking by the balance due date. In certain instances a deadline extension may be granted, however if this is possible it will incur a late payment fee of £15 per passenger. Should an extension not be possible your booking will be at risk of being cancelled by the airline.
Refunds
In the event that Sackville Travel Services Ltd must refund a customer, this will be done in the same manner in which payment was made. Refunds by cheque will only be made once the initial payment has cleared. All refunds from Sackville Travel Services Ltd will be payable to the original payee only. Refunds may take up to 10 weeks to process.
Where airlines are offering full refunds due to extraordinary circumstances such as flight cancellations, health warnings or force majeure events, a £30 fee per ticket will apply towards the cost of the refund process. However, this fee will be waived where the funds are held on account for future travel.
- Cancellation & Amendments – By You
The cancellation & amendment fees pertaining to your flight are stated on your receipt. If you have not been advised of your cancellation charges, please contact us immediately. Due to high cancellation and amendment charges levied by some airlines we strongly recommend that you purchase some form of travel insurance. If you fail to turn up for your flight or cancel within 24 hours of departure, there will be no refund. You will have to purchase new tickets to travel.
All date changes and/or amendments must be made in writing and received by us during office hours at least 24 hours before the original date of departure (as stated on your itinerary & ticket). Date changes can only be made within the validity of the ticket.
- Cancellation & Amendments – By Us, the Airline or Other Suppliers
All flight details are correct at the time of booking as shown on your confirmation invoice. However, airlines do change their schedules and can cancel flights at short notice. If you need to cancel as a result of a schedule change of more than 12 hours there will be a £40 per passenger admin fee. For schedule changes less than 12 hours the cancellation fees advised at the time of booking will apply. We will endeavour to notify you of any substantial changes, but strongly advise passengers to check all flight dates and times by calling or visiting the respective airline’s website at least 72 hours before departure.
Force Majeure
We regret that neither we nor the supplier of the services in question can accept responsibility or be liable for compensation claims in the event of “Force Majeure”.
Circumstances amounting to Force Majeure are unforeseen events such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or Government action.
- Fares & Taxes Increases
Fares and taxes are subject to change on unpaid bookings. In this instance all amounts will be passed on to the passenger(s). Where an increase comes into effect we will endeavour to give you notice, however this is not always possible. A fare increase will not apply once we are in receipt of full payment by cleared funds. Any bookings cancelled & subsequently refunded as a result of increased taxes or fuel surcharges will result in a £40 per person admin fee.
- Name Changes
The first name(s) and surname(s) you supply for your airline booking must be exactly as they appear in all passengers’ passports. Names cannot be amended once booked. If the names given are not correct we will have to cancel the original booking and the relevant cancellation charges will apply. Any subsequent booking(s) resulting from name changes may result in a higher fare.
6. Duplicate Bookings
If a booking is made more than once in the same name on the same airline and with the same or similar dates this is deemed a duplicate booking. If you have made duplicate bookings, these will get cancelled by the airline. The resulting re-booking of these flights may be at a higher fare. Sackville Travel is not responsible for any fare increases that may result from duplicate bookings.
- Passports Visas & Health Advice
All passengers must be in possession of a valid passport and visa where applicable. It is the passenger’s responsibility to ensure all visa and vaccination requirements for entry to the country you are visiting or transiting before travelling are met. Sackville Travel Services Ltd cannot be held responsible for costs incurred by you if you fail to be admitted to any country. Please check with the Embassy or High Commission for the country being visited or transited for the exact visa and health requirements. Some countries require a pre-authorised electronic travel permit completed on-line.
- Tickets & Ticket Dispatch
We will release all scheduled airline tickets on receipt of full payment by cleared funds unless otherwise advised. Tickets for charter flights and group allocations will be issued approximately two weeks before departure. All tickets are issued in accordance with each airlines condition of carriage.
- Reconfirming Flights
You must reconfirm your return flight times locally with your airline at least 72 hours before departure – this will ensure you have the most up to date flight details.
- Data Protection
By making a booking with any company or brand within the Sackville Travel Services Ltd group, you agree to the use and disclosure of information given to us for the following purposes: To process your booking (when the information may be sent abroad), for the airline, for immigration, for market research, to prevent fraud and to enable us to contact you by letter, telephone or email with details of our services. If you purchase our travel insurance, we will pass your details to the insurers. We will never sell your information to a third party.
The lead passenger (or the person who made the first payment) agrees that their details will be displayed on all subsequent documentation. If this is not acceptable please advise us in writing and we will endeavour to meet your request, however if a booking needs to be split to facilitate this amendment, administration charges will apply.
- Conditions of Carriage
We recommend that you familiarise yourself and all fellow passengers with your airline’s Conditions of Carriage. Copies of these conditions are available on their websites. These conditions include information about delays, compensation, refusal of travel, carrying prohibited items in your luggage and the airlines full terms and conditions.
- Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Our ATOL number is 3347. For more information about financial protection and ATOL certificate go to: www.caa.co.uk. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).if we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
